How many mechanics......

Here's the latest on the problem below: Nothing. Yeah, that's right, nothing. They don't call; they don't write ......... I guess I was too quick to assume that my one contact from the company might help. Oh well, deep down I sort of knew this would happen. Anyhow, this note will always be here to remind them about their poor customer service. Anyone else reading this won't know who it's about, ........ but they'll know. At least one person at the company saw it. I can't wait until the corporate quality assurance people call and ask about our experience .... :o)

Problem: ..................... does it take to change a light bulb?

We recently took a vacation trip to be with our grandchildren and to get away from the day-to-day stress. Things were going fine for a while, until we ran into one of those situations where you need help; it occasionally happens to all of us. We needed help to complete the trip. When you're far from home sometimes it's hard to know where to turn, so you look for someone you can really trust. That's what we did, and went there.

As it turned out, our problem was not very serious, but the bill for the work was unnecessarily high. The disappointment quickly turned to anger when we tried to dispute the bill and were turned down with no recourse. My wife is faster to react so she began to immediately state her case. I was in a slow burn; I've learned that if I'm too quick to respond in situations like this, I say all the wrong things. Anyhow, as the arguing continued all eyes in the room turned to us, and as the situation further degraded I watched the reactions of other people. Most were quiet but focused on the action. One person behind the counter smirked and shook her head; she seemed almost amused. I got the impression that they knew they had us and just didn't care.
During the exchange we were never offered the option to talk to anyone else about the problem nor were there any apologies. So, we paid the bill and drove away unsatisfied.

Solution: Later I was able to get the attention of one person at the company who seemed to care about this. He was very friendly and apologetic. He was also willing to settle the matter fairly. I guess the solution in this case would have been to find this person sooner, settle things and move on. It's unfortunate that things had to get so nasty before they got any better. At this point recieving a possible rebate for the work is insignificant, (although our friendly contact agreed to this and I trust that he'll follow through). My consolation is that I finally got the attention of one person who would listen. And I think my voice was heard.

At any rate, I can always write this all off to entertainment. Hey, why not? I was on vacation ..... :o)