Friday, November 12, 2004

Winsock Fix

Problem: The user reported that her email had stopped working and that she could no longer get to the internet. Initial network trouble shooting determined that the machine could ping beyond the default gateway but could not get to the internet or to other network resources.

Solution: This is a known Winsock problem that can happen on machines (Win9x,NT,W2K,XP) that have had spyware removed. There is a fix available at the TACKtech site: http://www.tacktech.com/display.cfm?ttid=257

  1. Download and unzip the file
  2. Run the extracted executable
  3. The dialog has an option to save the registry. Run this first.
  4. After the registry is saved, run the fix
  5. Reboot

Thanks, Travis!


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