Techies Never RTFM

It's true. Techies never read. Even people who just think they're Techies never read. Let's face it, reading just isn't macho; at least not macho enough for Techies. Some of us try to write. But, we know in our hearts we're just writing to hear ourselves talk. (I used to have 2 readers, but now it's just me and my diary, and I still write sometimes). But READ? Never!!!

Problem: The Lovely Mrs. K (who I'll refer to as: LMK) and I bought a new refrigerator 6 months ago. It's a beautiful thing, stainless steel French doors, lots of space, very quiet. Even makes ice. Well, now it does. For the first 6 months it didn't. It's not because I hooked up the water wrong. Water was actually making it's way to the ice maker and filling up the tray. The problem was that the tray just wouldn't dump. Now (Diary), I know you'd like to hear the whole story, but it's just too long and ugly and I think even you would be bored, let alone the Techies who really should be reading this. So, I'll skip the first 5 months and 29 days, the many phone calls between the LMK and several refrigerator technicians and other service people and countless hours of wondering why this thing wouldn't work. I'll jump to the day the light came on, so to speak, when the final technician showed up with the 3rd ice maker, which also didn't initially dump the ice. The conversation went something like this:
LMK: "It's still not working."
Tech: "Yeah, I see."
LMK (the pseudo-technician, holding up a part): "Were you supposed to put this in?"
Tech: "Oh, yeah. That's the arm that controls the rotation of the tray. Hand it here. Now, hand me that short phillips head."
LMK: "What am I, your gofor?"
Tech: "Please, ma'am."
....15 minutes later....
Tech: "There, now it should work."
LMK: "Yeah but it doesn't."
Tech: "I see."
.... tic, tic, tic ....
LMK: "It should have worked 6 months ago."
Tech: (looking at the LMK, faint grinding sound coming from jaw area)
LMK: "What do you think could be wrong?"
Tech: "I don't know, yet."
LMK: "Did Lowes send you here?"
Tech: "No, I work for the manufacturer. They sent me."
LMK: ("comforting")
Tech: ("what to do?......what to do?.......hmmmmmmm")
LMK: (looking at the control panel inside the door) "What's that little blue light?"
Tech: (looking, .....furrowed) "Hmmm, I don't know."
LMK: "Hey, it's not just a light, it acually says something. Let me get my glasses."
....we wait....
LMK: (squinting through glasses) "It says, 'No Ice'. What does that mean? ...... We don't want any ice?"
Tech: "I don't know!"
LMK: (pushing button #1 on the control panel *) "I wonder what this does?"
(whirring sound as the ice tray turns over, .... rattle, rattle ,etc.... as the ice dumps out of the tray)
Tech: (scratching his head; still furrowed) "Well, I'll be darned!"

Solution: RTFM

* Samsung - Refrigerator User Manual, Code No. DA68-01632A REV(0.3), pg. 20 - Operating the SAMSUNG French Door Refrigerator - USING THE CONTROL PANEL