Problem: A user noticed that when she looked at her mail on Outlook (Exchange Client) she had a number of read and unread messages. When she looked at the same account using Webmail she saw only unread mail. I took an initial look at the problem but couldn't find any settings on Webmail that would cause this; I had to do some research.
Solution: She found the answer herself. The Webmail session was set to show only unread messages. She selected the pulldown arrow next to "Inbox" and changed it from "unread messages" to "messages".
Note to self: drink more coffee in the morning.
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