Quickbooks POS

Problem: A customer is running Quickbooks Point of Sale software to manage a small retail business. She downloaded and installed an Update, bringing her Version 4 software up to release level 5. After the update, she found that she could no longer get a dialtone from her modem when processing a credit card sale. After swiping the card, she got a message that said "connecting to server", but the message eventually timed out and she got another message indicating no dailtone. A test of the modem proved that it was working fine for other things. We wern't able to find any documentation on the vendor's web site about this.

Solution: The Intuit Support Center seemed to know immediately what was causing the problem. They pointed out that the error was due to their program EFTSVR.exe not running. They had us manually launch the program, after which we were able to process the credit card sales. Something in the release 5 upgrade caused this; to-date the Support Center is still working on a fix. As a workaround we put the EFTSVR.exe program in the Windows Startup menu.

Unfortunately, there still isn't much documentation on this. Other users of the POS software must be going nuts trying to figure this out, unless they just happen to know all about the EFTSVR.exe program and how it works. If so, they're smarter than me (which actually wouldn't be too surprising to most people ...... :o)